1. Support Overview
This page provides technical support information for the BGTurbo app on the App Store. If you encounter issues, we are here to help.
2. Response Time
We aim to respond to support requests within 1-3 business days. Response time may vary during holidays or high-volume periods.
3. Common Issues
- Unable to connect to a VPN server
- Slow connection speed
- Frequent disconnections
- App cannot connect normally after network changes
4. Troubleshooting Steps
- Switch to another VPN server location and try again
- Check your network connection (Wi-Fi or cellular)
- Restart the app and your device
- Update the app to the latest version from the App Store
5. Contact Us
If the issue continues, please contact us with your device model and iOS version:
Email: lq1573335865@gmail.com